For Standalone Extensions, Plugins & themes:
1.1 All plugins, extensions & themes purchased from Mage Orange, untill and unless specified will carry a refund period of 25 days.
1.2 If the roduct is not upto you expectation, please initiate a refund request at "Helpdesk."
1.3 All refunds will take 3-10 days to get processed & settled.
For Services & Bundled Packages:
2.1 Orders once placed cannot be cancelled or returned; so, customers are requested to be sure with their “selection & purchase.”
2.2 There is no cancellation, return or refund for services & bundled packages.
2.3 In a rare case, if any service provided to you is not up to your expectation, please create a ticket at helpdesk and we will fix/ re-fix the issue within the warranty period.
2.4 All services provided by us will have a warranty of 15 days. However, issues arising due to mishandling or manual damage will invalidate this warranty.
2.5 In case of repair & troubleshooting, warranty will not apply to new or unrelated issues.
3.1 Orders once processed cannot be cancelled or returned; so, customers are requested to be sure with their “selection & purchase.”
3.2 All items damaged during shipment will be replaced.
3.3 If you have receive a defective or damaged product, please create a ticket at helpdesk within 48 hours of delivery. It is advisable to attach pictures of the damage or defect.